COVID-19 RESPONSE

OUR RESPONSE

Electric cooperatives are responding to COVID-19 by taking steps to protect employees, maintain reliable and affordable services and support their communities.

ECEC continues to closely monitor and follow guidelines and recommendations from the Centers for Disease Control, Wisconsin Health Department and other local, state and federal authorities.

Electric co-ops are built by, and belong to, the communities we serve. That community focus drives co-ops as they respond to evolving COVID-19 challenges and local concerns.

We'll continue to update this page with any pertinent information as the situation changes.

OUR MISSION: To provide energy and related services in a safe and reliable manner.

AREAS OF IMPACT

The lobby of the cooperative located at 2004 Highland Ave, Eau Claire is open by appointment.

  • Please call 715-832-1603 to schedule a time to stop by. You may call from the hallway or from your car to arrange a time.
  • Face coverings are required when you enter the ECEC lobby. A disposable face covering will be provided if you do not already have one.
  • Do not enter if you are sick.
  • Only two members will be allowed in the office at one time.
  • Hand sanitizer is available and recommended upon entering.

Our field staff continue to respond to outages and to work on system improvements and maintenance. Many non-essential tasks are being postponed. All ECEC employees are practicing social distancing. If you see our employees, please do not approach them.

Bill paying options include: Our drop box (no cash), mail and all electronic payment options. Members can pay bills with cash at Walmart service counters for a small fee, but you must bring your bill statement.

Please read our current procedure regarding disconnection and past due accounts.

You may be eligible for additional energy assistance. Please contact your local human services departments to find out more. You can find contact information on our Energy Assistance page.

As co-op consumer-members spend more time at home, you may see a surge in home energy use. Some steps members can take to help control your energy bills include:

Program your thermostat to maximize energy savings. Setting your thermostat one degree lower when heating or one degree higher when cooling can reduce energy use by up to 5 percent.

Do full loads of laundry and wash with cold water. Using warm water instead of hot can cut a load's energy use in half, and using cold water will save even more.

Air dry dishes. This step can cut your dishwasher's energy use by up to 50 percent.

Substitute LEDs for conventional light bulbs. Lighting can amount to up to 12 percent of monthly energy use. LED bulbs can cut lighting costs by 75 percent.

Unplug appliances and electronics when not in use. Small appliances and electronics use energy even when not in use. When powered on, game consoles, televisions and similar electronics are responsible for up to 12 percent of energy use.

The Board of Directors is still considering options regarding the cooperative's Annual Meeting. Look to our website, Facebook and the WEC News magazine for updated information.

Eau Claire Energy Cooperative is keenly aware of the business disruption and economic fallout of the Coronavirus pandemic to employers and employees alike. There are several economic programs available, both at the state and federal level. Check out the specific details of each to see if you qualify.